Trim Healthcare

Privacy Policy

1. Introduction

Trim Healthcare (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our website, services, and interact with us, including our online pharmacy platform.

We comply with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

2. Data Controller

Trim Healthcare is the data controller responsible for the processing of your personal data.

3. What Information We Collect

We collect and process the following personal data about you:

Categories of Personal Data:

  • Personal Identification Data: Name, address, date of birth, email address, phone number.
  • Health Data: Information about your health, including medical history, consultations, treatment details, and prescriptions.
  • Special Category Data: This may include sensitive personal data such as race, ethnicity, health, biometric data, or sexual orientation, where relevant to your treatment.
  • Financial Data: Billing information, including credit or debit card details, for processing transactions.
  • Technical Data: IP address, browser type, device information, browsing behavior, and usage data for improving our website.
  • Account and Profile Data: Usernames, passwords, preferences, and purchase history.
  • Advertising Data: Marketing preferences and behavior, including email open rates and click behavior.
  • Aggregated Data: Statistical or demographic data that cannot identify you individually.

4. Sources of Personal Data

We collect your personal data from:

  • Directly from you: Information provided via our website, consultations, emails, phone calls, or forms.
  • Automated Technologies: Data collected from cookies, server logs, and tracking technologies.
  • Third Parties: Including healthcare providers, delivery companies, and payment processors.
  • Social Media: Data collected through interactions with our content on platforms like Facebook, Instagram, or Twitter.

5. How We Use Your Data

We use your personal data for the following purposes:

  • Provision of Services: To provide healthcare services, including consultations, prescriptions, and delivery of medications.
  • Medical Records: To maintain accurate medical records.
  • Communication: To contact you regarding appointments, services, order updates, and treatment follow-ups.
  • Marketing: With your consent, we may send you promotional information and offers relevant to your interests.
  • Legal Compliance: To comply with healthcare regulations and other legal obligations.
  • Improving Services: To assess and improve our services through analysis and aggregated data.

6. Legal Basis for Processing

We rely on the following legal bases to process your personal data:

  • Contractual Necessity: To provide the services you request.
  • Legal Obligations: To comply with healthcare regulations.
  • Legitimate Interests: For improving our services, ensuring security, and communicating with you.
  • Consent: For marketing communications and processing sensitive health data, where required.

7. How We Share Your Data

We may share your personal data with:

  • Healthcare Professionals: Doctors, pharmacists, and specialist nurses involved in your care.
  • Third-Party Service Providers: Delivery companies, payment processors, IT service providers, and other entities that support our operations.
  • Regulatory Bodies: General Pharmaceutical Council (GPhC), General Medical Council (GMC), and other authorities as required by law.
  • Aggregated Data: We may share anonymized data for research or statistical purposes, but it will not identify you personally.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Medical records are typically kept for 10 years, or in compliance with regulatory requirements.

9. Data Security

We implement technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and access controls. While we take these precautions, we cannot guarantee absolute security.

10. Your Rights

You have the following rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Request correction of any inaccurate or incomplete data.
  • Erasure: Request deletion of your data where appropriate.
  • Restriction: Request restriction of the processing of your data.
  • Portability: Request a copy of your data in a structured, machine-readable format.
  • Objection: Object to processing based on legitimate interests or direct marketing.

You can exercise these rights by contacting us at [Insert Contact Information].

11. Automated Decision-Making

We do not use automated systems for decision-making related to your healthcare. If this changes, we will inform you and update this policy accordingly.

12. Cookies

We use cookies to improve your experience on our website. Cookies collect information about your browsing activity but do not identify you personally. You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy.

13. Marketing Communications

We may use your personal data to send you promotional information if you have consented to receive such communications. You can opt-out of marketing at any time by following the unsubscribe link in our emails or contacting us directly.

14. International Transfers

We store and process your data within the UK or the EU. If we need to transfer your data outside of these regions, we will ensure that adequate safeguards are in place to protect your data in compliance with GDPR.

15. Third-Party Disclosure

We may disclose your personal data to:

  • Healthcare providers, such as your GP, pharmacist, or other clinicians.
  • Third-party service providers, such as delivery companies or IT providers.
  • Regulatory authorities, law enforcement agencies, or government bodies when legally required.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of significant changes either by posting on our website or via email if necessary.

17. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Trim Healthcare:

Contact us

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